Ptak, Noel & Associates is a leading analyst firm addressing converging IT trends and how to leverage them.  Our company believes business success and IT success are inseparable and illuminates the implications of today’s trends and innovations on IT management in ways that help :

► CIOs measure their organization's success from a strategic business perspective.

► IT Directors translate executive strategy into actionable blueprints and upgrade paths for their management solutions.

► IT Managers obtain the right technology to support the enterprise.

► IT Management Vendors position their solutions against the needs of CIOs, IT Directors, and Administrators.

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Featured Research

Does Dell Beat HP at Delivering Simplified IT Management?

The battle is on to provide simplified management of IT. HP and Dell are the heavyweights battling it out to provide the most cost effective, resource efficient and information rich management solutions.  Dell claims that its management solutions, based on Altiris, do more than HP’s to simplify management. Are these claims valid? Ptak, Noel & Associates LLC (PNA) explored the logic behind these claims, did some research, and formed our opinion on the validity of each claim. More>>

Commentary

Symantec i3v8: Application Performance Managers Get Faster Problem Resolution and Problem Prevention

Last year PNA said that Symantec had its work cut out for itself with its goal and efforts to reestablish its Application Performance Management (APM) solutions in a highly competitive market. What has changed in the last year? The answer is: Quite a lot! The latest version of Symantec i3 extends application performance monitoring and management to new platforms, improves troubleshooting analysis, and simplifies solution deployment and administration. More >>

Sponsored Papers

Transforming IT Operations through BSM

The daily activities of IT Operations are important contributing factors that determine how well and how quickly an IT organization transitions to Business Service Management (BSM). Transformation to BSM is not only for the top levels of an IT organization — it should permeate throughout the entire IT organization. Therefore, BMC offers integrated process-oriented solutions that help IT Operations simultaneously solve immediate operational problems, while transforming into efficient and effective contributors to BSM. More>>

Featured Case Studies

ADP Leverages IBM Business Service Management (BSM) Solutions To Keep Corporate Payrolls Humming

ADP is the market leader providing a wide range of employer-focused business process management services that require extensive processing, recordkeeping, technology, and best practices. ADP's BSM strategy f ocused on customer experience monitoring and SLAs for realigning IT operations to demonstrate direct impact on business performance. IBM Tivoli solutions improved business risk mitigation and service visibility for executives and supported ADP's strategic services initiative. More >>