IT staff were hard pressed to proactively detect and resolve problems with critical business services.  The services were delivered by complex, interacting technology but were being monitored by siloed enterprise management solutions, custom scripts, and freeware utilities.  The staff were looking for a new solution that could scale to monitor the breadth of their infrastructure and provide event correlation needed to automate root-cause analysis of common problems. 

The company found that Heroix Longitude was a cost effective solution that provided the breadth, scalability and event correlation they required. They were able to measure benefits within 6 months of deploying Longitude. The company estimates that problems identified by IT before user complaints started improved from 20-40% range to 60-80% range.  Typical service issues that took days to resolve prior to using Longitude were now being cleared within hours. 

Ease of administration was very important to the IT staff, because their datacenter is growing with more infrastructure and application deployments.  They found that adapting Longitude to manage the increase in applications and infrastructure (by specifying what to monitor on new infrastructure and setting new monitoring thresholds) was a few minutes work that could be done easily as the new infrastructure was deployed. 

After IT staff started reaping the benefits of Longitude, they were tasked with new demands from business managers for more business-oriented reporting. IT staff were able to quickly modify reporting templates included with the product to provide the requested service level reports to the business managers.  Future plans include customizing Longitude’s dashboard for real-time reporting for business users.