TThe availability and performance of the university’s online and back-office services were being negatively impacted by infrastructure problems that were difficult locate. “Swivel-chair management” plagued root-cause analysis, as IT staff was using a LAN monitoring suite, point products and utilities to troubleshoot problems.

IT immediately put Longitude to work on server and application monitoring and used the dashboard to understand how those events impacted services.  Within two weeks, there was a noticeable reduction in the number of service-level issues because staff could better prioritize their troubleshooting efforts.

"Being able to see all the monitored servers/services in a single pane has reduced our need to look at multiple views to get same information. When alert is noted, [we] can quickly click to drill down."

Within a few months of deployment, Longitude’s workload analysis was being used to improve the set thresholds of key performance indicators and automated actions were implemented to speed repair of common problems. As these capabilities were brought to bear, IT was able to identify the majority of service problems before users called the helpdesk and issues are typically resolved in less than one hour. In the future, IT plans to use Longitude’s graphical SNMP Studio to extend monitoring to their network devices.